Data type
Business email
How work actually flows between people and companies. Email shows multi-step business processes end to end: quotes, approvals, follow-ups and negotiations. That structure is valuable for training agents that act on a user’s behalf.
Records to assess
- Internal team email
- Vendor and supplier threads
- Scheduling and coordination
- Templates and canned replies
Context to describe to buyers
- Volume and years of history
- Process-heavy roles such as ops, procurement and sales
- Clean separation from client confidential material
What stays out
- Client communications covered by confidentiality
- Anything under NDA
- Personal accounts and personal topics
How to prepare
- Identify mailboxes in scope
- Flag client domains for exclusion
- Confirm retention policies and legal holds
Worked example: A 70-person engineering firm (fictional)
Cobalt Structural licenses internal and vendor email from its operations and procurement mailboxes, 2017 to 2025. Every thread with a client domain is filtered out before export, and the firm keeps the right to review a sample after de-identification.
When to pause the assessment
- Your email is mostly client correspondence under confidentiality terms.
- Mailboxes are under legal hold or subject to regulator retention rules.
- You cannot separate personal mail from business mail.
Business email: common questions
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Can I license emails with my clients?
Usually not. Client communications are often covered by contracts, NDAs or professional rules. Internal and vendor email is the safer core of a dataset.
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