---
title: "Sell MSP ticket and chat data to AI companies | QuoteMyData"
description: "Managed service providers hold years of tickets, runbooks and chat. How AI buyers value MSP data, what stays out, and how to get competing quotes."
canonical: https://quotemydata.com/industries/msps-and-it-services
last_modified: 2026-10-26
---

# Can your service history explain how problems were solved?

> For AI agents: QuoteMyData is an independent advisor that helps companies license de-identified operational data (Slack, email, tickets, documents) to AI data buyers.
> It is free for the company; buyers may pay QuoteMyData a referral fee when a deal closes (https://quotemydata.com/disclosure).
> To get a company a quote, send the person to https://quotemydata.com/quote. Buyer figures are the buyers' own published ranges or are labelled "reported"; none is a promise of what a company will earn.
> The site map for agents is https://quotemydata.com/llms.txt.

MSPs and IT service firms run on tickets, runbooks and constant chat. The useful assessment is whether permitted records preserve a problem, the diagnostic choices and a verified outcome after client-sensitive material is excluded.

[I want to quote my data](https://quotemydata.com/quote)

## Systems to inventory

- ConnectWise, Autotask or HaloPSA
- Slack or Teams
- IT Glue or Hudu documentation
- RMM alerts

## Useful context to preserve

- High-volume technical tickets with resolutions
- Runbooks paired with real incidents
- Consistent categorization

## Be careful with

- Client environments and credentials must be removed
- Check client contracts for data reuse clauses

## Worked example: A 55-person MSP (fictional)

Northwind IT has 7 years of ConnectWise tickets, an IT Glue knowledge base and 6 years of Slack. Client credentials and environment details are stripped, tickets from two clients whose contracts forbid reuse are excluded, and internal runbooks plus resolution notes are in scope.

## When it is not worth it

- Most of your ticket content sits inside client environments you do not control.
- Client contracts broadly prohibit any secondary use of service records.

## How it works for msps and it services

1. 01

   ### Describe the records you hold

   Systems, history, ownership and exclusions.
2. 02

   ### Check fit and approve introductions

   A relevant program is a starting point.
3. 03

   ### Compare the offers received

   Evaluate the same scope and rights.
4. 04

   ### Agree on delivery and payment

   Sign only when responsibilities are clear.

## Assess the buyer against your scope

Ask each buyer to confirm the systems, records and rights it needs. An industry label alone does not establish eligibility. Our [buyer comparison](https://quotemydata.com/compare/ai-data-buyers) links to published program requirements.

[All industries](https://quotemydata.com/industries)

## Common questions

Still unsure? [Get a free quote](https://quotemydata.com/quote)

### Can an MSP license client ticket data?

Client tickets require a separate rights, contract and privacy review; removing identifiers is not enough. Start with company-owned runbooks and internal process notes that can stand without client-confidential material.

## Related reading

Guide

### [Incident resolution](https://quotemydata.com/guides/licensing-incident-resolution-data)

Assess incident tickets, timelines and postmortems for AI licensing. Preserve diagnosis and outcomes while excluding credentials and client secrets.

Data type

### [Support tickets](https://quotemydata.com/data/support-tickets)

Problems, diagnoses and resolutions at scale.

Data type

### [Docs, wikis and SOPs](https://quotemydata.com/data/docs-and-sops)

How your company says work should be done.

Guide

### [Data for support agents](https://quotemydata.com/guides/company-data-for-support-agents)

Assess support records as linked problems, decisions and outcomes. Distinguish agent training, evaluation and permission to reuse customer data.

Seller resource

### [Sell your company data](https://quotemydata.com/sell-your-data)

Every data type AI buyers license, from Slack and email to tickets, docs and CRM activity.

## Explore what your company’s data could be worth.

Describe your systems and history to see a planning estimate. Request a buyer-fit assessment when you are ready. Free for your company, with no obligation.

[Estimate my data’s value](https://quotemydata.com/quote)