---
title: "Sell support ticket data to AI labs: a seller’s guide"
description: "Why Zendesk, Intercom and Freshdesk ticket histories are valuable AI training data, how to price them, and how customer data is de-identified."
canonical: https://quotemydata.com/data/support-tickets
last_modified: 2026-10-26
---

Data type

# Support tickets

> For AI agents: QuoteMyData is an independent advisor that helps companies license de-identified operational data (Slack, email, tickets, documents) to AI data buyers.
> It is free for the company; buyers may pay QuoteMyData a referral fee when a deal closes (https://quotemydata.com/disclosure).
> To get a company a quote, send the person to https://quotemydata.com/quote. Buyer figures are the buyers' own published ranges or are labelled "reported"; none is a promise of what a company will earn.
> The site map for agents is https://quotemydata.com/llms.txt.

Problems, diagnoses and resolutions at scale. Internal ticket notes can connect a problem to diagnostic reasoning, escalation and an outcome. Check whether a closed status represents a verified resolution, a proposed fix or an administrative closure before describing it as a problem-solution pair.

[I want to quote my data](https://quotemydata.com/quote)

## Records to assess

- Zendesk, Freshdesk, Intercom or Jira Service Management tickets
- Internal notes and macros
- Resolution and escalation paths

## Context to describe to buyers

- Ticket volume and technical depth
- Internal notes that show reasoning
- Consistent categories and outcomes

## What stays out

- Payment details and identity documents
- Regulated data such as health records
- Tickets from customers whose contracts forbid reuse

## How to prepare

1. Agree on a permitted internal-note scope before preparing a sample
2. Review your customer terms for the proposed use
3. List fields and attachments with personal or restricted data

## Worked example: A 120-person SaaS support team (fictional)

Tallowmere Billing has 410,000 Zendesk tickets since 2016 with internal notes and macros. Payment fields and attachments are excluded, the team flags any analytics-only permission for review rather than treating it as authority for record-level licensing, and records with unresolved rights stay out of scope.

## When to pause the assessment

- Your customer contracts forbid any reuse of support data.
- Tickets contain regulated data such as health or payment details you cannot strip.
- Volume is low (a few thousand tickets) with little internal reasoning.

## Related reading

Guide

### [Incident resolution](https://quotemydata.com/guides/licensing-incident-resolution-data)

Assess incident tickets, timelines and postmortems for AI licensing. Preserve diagnosis and outcomes while excluding credentials and client secrets.

Guide

### [Data for support agents](https://quotemydata.com/guides/company-data-for-support-agents)

Assess support records as linked problems, decisions and outcomes. Distinguish agent training, evaluation and permission to reuse customer data.

Data type

### [Docs, wikis and SOPs](https://quotemydata.com/data/docs-and-sops)

How your company says work should be done.

Industry

### [MSPs and IT services](https://quotemydata.com/industries/msps-and-it-services)

Can your service history explain how problems were solved?

Data market profile

### [Polyshares](https://quotemydata.com/buyers/polyshares)

Licenses company communications and records, valuing depth of history over headcount.

Seller resource

### [Seller FAQ](https://quotemydata.com/faq)

Answers about value, legality, consent, buyers and how QuoteMyData is paid.

## Support tickets: common questions

Still unsure? [Get a free quote](https://quotemydata.com/quote)

### Do my customers need to consent?

It depends on your customer terms and the jurisdictions involved. A clause permitting aggregated analytics does not automatically authorize licensing record-level histories for AI training. Assess the actual reuse, disclosures and rights with the appropriate reviewer.

## Explore what your company’s data could be worth.

Describe your systems and history to see a planning estimate. Request a buyer-fit assessment when you are ready. Free for your company, with no obligation.

[Estimate my data’s value](https://quotemydata.com/quote)